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All Journal I-Com : Indonesian Community Journal Keizai Riwayat: Educational Journal of History and Humanities
Yuli Andriyati
Universitas Darwan Ali
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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Journal : Riwayat: Educational Journal of History and Humanities

 1 
Effect of Trust, Quality of Service to Jne Express Consumer Satisfaction in Sampit District, Kotawaringin Timur District Sari Hayati*; Yuli Andriyati; Leni Handayani
Riwayat: Educational Journal of History and Humanities Vol 7, No 1 (2024): History of Education, and Social Science
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i1.37217

Abstract

The purpose of this study  was to  determine the factors  that  influence consumer  satisfaction with JNE Express  freight  forwarding services in Sampit District, Kotawaringin Timur.  District, in the study of 100 people using the Slovin formula. By using the Accidental Sampling method. With the provisions of the data analysis in this study is quantitative using multiple linear regression method and the data is analyzed using the SPSS V.23 program. Based on the results of this study indicate that Trust and Service Quality significantly influence Consumer Satisfaction in JNE Express freight forwarding services in Sampit District, Kotawaringin Timur Regency. Simultaneously the independent variable (Trust and Service Quality) significantly influences the dependent variable (Customer Satisfaction) on JNE Express freight forwarding services in Sampit District, Kotawaringin Timur  Regency. R Square value of 0.571 or 57.1% means the variable Customer Satisfaction is influenced by the Trust and Quality of Consumers while the remaining 42.9% is influenced by other variables not used in this study.
Co-Authors Leni Handayani Marpuah Marpuah Rusdawati Rusdawati Sari Hayati Sari Hayati* Winarti, Lili